Built for:
iHarbor for the University of Maryland Medical System
Implant Management and Analytics Platform
The orthopedic implant management and analytics system eliminates manual processes and improves accuracy, efficiency, transparency, and cost savings.
What I Did:
UX, SaaS Product Design for Web & Mobile, Visual Design
The Problem
Physician preference items (PPIs) are a major expense at most hospitals, accounting for 40-60% of supply costs. Because PPIs are subject to bill-only management, they require close tracking to ensure they are provided, consumed, billed, and paid for in a timely manner.
Unfortunately, the process is often tedious, manual, and prone to errors—and it is only expected to get worse as the demand and cost for these services increase.
The Solution
Gallion takes many disconnected steps involved with most PPI purchases and payments, and consolidates them into one user-friendly application.
The result? Fewer errors. Less burden on staff. Faster payments. And access to contract benchmarking and analytics for improved long-term productivity.
My Project Role
Product Design & UX Design Lead
iHarbor is an innovation studio that ideates and purposefully builds innovative digital health and artificial intelligence products and solutions.
As iHarbor’s principal Product and Visual Designer, I lead product and UX design. Building AI-driven digital health solutions to transform care delivery, enhance patient safety, and improve operational efficiencies across 11 hospitals and 150 offices.
My Contributions to the Project
User Experience (UX) Design
Design System & Coded Prototypes
User Interface (UI)
Design
Harnessing Data & Insights
Brand Identity & Marketing Initiatives
User Experience Design
Design System & Prototyping
User Interface Design
Harnessing Data & Insights
Brand Identity & Marketing Initiatives
UX Design
Working in collaboration with users and the product team, I owned the UX process of transforming the manual billing process into intuitive digital workflows, greatly improving the overall experience for bill sheet process.
Improving Paper-Based Workflows
Reimagining & Digitizing the Bill Sheet Journey
Engaging Stakeholders
Features Driven by User Research & Feedback
- Digitally integrated transactions
- Automated bill creation and reconciliation
- Price benchmarking and cost control visibility
- Robust performance analytics and reporting
How does it work?
Gallion is a One-Stop Billing Solution
Automatic Bill Sheets
Vendors can easily generate an electronic bill sheet in real-time during a surgical procedure to ensure accurate bill-only supplies are included.
Real-Time EMR/ERP Validation
Perioperative staff receive confirmation by the end of a procedure that the bill sheet matches the EMR, so they can fix any discrepancies immediately.
Accurate Purchase Orders
Supply chain managers are notified if the billed amount doesn’t match the ERP contracted price, so they can make corrections before Gallion creates the purchase order.
Timely Payments
Because errors are flagged during the process, billers have less downstream manual reconciliation, so they can manage a high volume of payments more efficiently.
Contract Price Benchmarking
Gallion compares your hospital’s contract prices for implants, PPI, and other bill-only supplies with market benchmarks, meaning more competitive future pricing opportunities with vendors.
Comprehensive Analytics
With insights into case costs, waste, clinical outcomes, and more, executives gain better financial control of PPI and improved partnerships with clinicians.
Design System & Prototyping
To speed the dev process and increase visual consistency, I implemented the iHarbor design system and detailed directives for the development team.
In addition to Figma screens, I coded dynamic prototypes to test screens with users and achieve pixel-perfect end results.
Guidelines & Consistency
Designing & Deploying iHarbor Design System
HTML Prototyping & Figma
Coding Dynamic Screens & Rapid Prototypes to Test/Validate
UI Design
Leaning on UX best practices and technical know-how, I designed intuitive, flowing experiences tailored to each unique user group and screen type.
There are designs tailored to the needs of in-hospital staff and doctors on the go.
For Planners, Nurses, Doctors & Leaders
Screens from the Responsive Halo SaaS Application
For Vendors on the Go
Screens from the Gallion Mobile App
Harnessing Data & Insights
I worked directly with data scientists to distill complex datasets and metrics into insights and easy-to-understand visualizations for a variety of users.
Gallion offers sophisticated evidence-based analytics with insights into case costs, waste, clinical outcomes, and more.
User-Friendly Data & Metrics
Providing Key Insights & Easy-to-Understand Visualizations
Brand Identity & Marketing Initiatives
I designed the Gallion brand identity and corresponding marketing materials including, product sheets, pitch deck and content management system website.
The website serves as touchpoint for prospective customers as well as a lead generation tool for marketers.
Introducing Gallion to the Market
Website & Marketing Materials
Improving Paper-Based Workflows
Reimagining & Digitizing the Bill Sheet Journey
Engaging Stakeholders
Features Driven by User Research & Feedback
Automatic
Bill Sheets
Vendors can easily generate an electronic bill sheet in real-time during a surgical procedure to ensure accurate bill-only supplies are included.
EMR & Real-Time
ERP Validation
Perioperative staff receive confirmation by the end of a procedure that the bill sheet matches the EMR, so they can fix any discrepancies immediately.
Accurate
Purchase Orders
Supply chain managers are notified if the billed amount doesn’t match the ERP contracted price, so they can make corrections before Gallion creates the purchase order.
Timely
Payments
Because errors are flagged during the process, billers have less downstream manual reconciliation, so they can manage a high volume of payments more efficiently.
Contract Price
Benchmarking
Gallion compares the hospital’s contract prices for implants, PPI, and other bill-only supplies with market benchmarks, meaning more competitive future pricing opportunities with vendors.
Comprehensive
Analytics
With insights into case costs, waste, clinical outcomes, and more, executives gain better financial control of PPI and improved partnerships with clinicians.
Guidelines & Consistency
Designing & Deploying iHarbor Design System
HTML Prototyping & Figma
Coding Dynamic Screens & Rapid Prototypes to Test/Validate
For Billers, Nurses, Doctors & Vendors
Screens from the Responsive Gallion SaaS Application
For Vendors on the Go
Screens from the Gallion Mobile App
User-Friendly Data & Metrics
Providing Key Insights & Easy-to-Understand Visualizations
Introducing Gallion to the Market
Website & Marketing Materials
Making an Impact with Results
Gallion has created value in operational efficiency, captured cost savings, and increased margins since launching at UMMS.
70%
Drop in bill sheet processing time
50%
Time reduction from bill sheet submission to PO
60%
Drop in bill sheet remediation
80%
Drop in discrepant invoices
17.5-30K
Annual hours saved by eliminating manual processes
Recognized as an Industry Leader
Gallion was selected as a finalist in the Gartner Power of the Profession Supply Chain Awards 2025, in the Process or Technology Innovation of the Year category.
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